Regional Operations Manager – Safety & Quality

  • Location:
  • Salary:
  • Job type:
    Full time
  • Posted:
    7 months ago
  • Category:
  • Deadline:
    September 8, 2018
  • Gender:
    Male, Female, Other

Regional Operations Manager – Safety & Quality

Job Description

Experience: 3-7 Years

Job Location: Gurgaon

About Uber 

-We re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we re a part of the logistical fabric of more than 600 cities around the world. Whether it s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it

-For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer

-And that s just what we re doing today. We re thinking about the future, too. With teams working on autonomous trucking and self- driving cars, we re in for the long haul. We re reimagining how people and things move from one place to the next

About the Role 

The Uber Safety & Quality team is responsible for further developing, creating, and constantly innovating processes and tools to ensure that Uber continues to be the safest place in the city. As a Lead for Safety & Quality, you ll be responsible for thinking through every aspect of safety and rider experience related to Uber in the region. You ll be one part incident response, one part trend analysis, one part brand ambassador, and one part process innovator working with riders, driver partners, and the Uber team through challenging and sensitive problems.


-Critically analyze safety & Rider experience incidents to identify trends and patterns. Conduct post- mortem analyses and feed analytical insights back to all relevant parties

-Investigate suspicious activity and behavior that could pose a risk to Uber. Correspond with stakeholders to make informed decisions

-Interface and work with General Managers, Legal, Security, Communications and Policy teams to drive solutions for Trust & Safety related issues

-Work with the Trust & Safety Regional Leader to develop and enhance internal policies. processes and products

-Map all safety onboarding standards in cities covered; Maintain ironclad knowledge of any changes; Stay informed on screening technologies available in markets

-Work with Global stakeholders in developing and deploying tech based solutions to provide safety for customers of Uber and increase their trust in the platform

-Work with different vendors and develop strong processes and metrics. Regular governance and driving towards cost effective services/ products for Uber

-Develop and implement strategies and plans towards making Uber the safest place in the city

-Identify KPIs to measure the health of the Trust & Safety program and its impacts on business ops within region


-3 years of experience, preferably in e- commerce, conflict resolution, fraud or risk investigations, and/ or crisis management

-MBA from top institute is highly desired

-Understand how to work efficiently and how to influence without exerting direct authority

-Strong verbal and written communications skills are a must, as well as leadership skills

-Strong stakeholder management experience especially in conflict resolution

-Passion for execution and driving results. Ready to roll up your sleeves, dig in, and innovate

-Ability to learn and adapt to new technologies

-Solid judgment and a strong moral compass

-Excellent problem solving, critical thinking and analytical skills

-Ability to multi- task, organize and work with rapidly changing priorities. Idea- driven, confident and articulate ready to make a meaningful contribution to the team from day one

-Excel and/ or some SQL / SAS skills are highly desired. Product Development or Product operations experience would be a great asset

Key skills

Customer Service Help Desk Information Telephony Support Customer Relationship Access Controls Vendor Management Asset Mangement


Industry:Internet / Ecommerce

Functional Area:Production , Manufacturing , Maintenance

Role Category:Safety/Health/Environment

Role:Safety Officer/Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate

PG:Any Postgraduate

Company Profile


Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile “app”, which allows consumers with smartphones to submit a trip request, which the software program then automatically sends to the Uber driver nearest to the consumer, alerting the driver to the location of the customer. Uber drivers use their own personal cars. As of August 2016, the service was available in over 66 countries and 507 cities worldwide.[4][5] The Uber app automatically calculates the fare and transfers the payment to the driver. Since Uber’s launch, several other companies have replicated its business model, a trend that has come to be referred to as “Uberification”

Contact Details

Contact Company: Uber




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